FAQ

The most common questions or error messages and their solutions.

Activate Prebooking Warning – The end date has passed

If you are faced with the mesage "Warning! Not logged in, The end date is passed" when trying to activate a prebooked visitor. Then change the following settings.
Unable to send SMS – Cloud Error

This article discusses an Cloud Error when trying to send SMS stating that Cloud is unable to establish an authorized connection to SSL channel.
Can’t see visitors in emergency list in VisitLog Mobile App

If there are visitors that are checked in and the emergency list on your phone still appears empty, you probably don't belong to a User Group. Here are instructions on how to resolve this.
Test SMTP-server with Telnet

To factor out possible SMTP-server issues we can use Telnet to try and establish a connection to the server from the computer.

Create a ticket

Can't find the answer to your question? Create a case and describe what you need help with. We'll get back to you as soon as possible.